consumer protections

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There are only two weeks left in the 2018 South Dakota legislative session but our work in Pierre is not done!
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Unlike 2017, this year the weather cooperated and AARP South Dakota's 2018 Lobby Day was a tremendous success!  Nearly 100 AARP South Dakota advocacy volunteers came from across the state to meet with their legislators and discuss AARP South Dakota’s 2018 legislative priorities.  To learn more, click here! The impact of our Lobby Day will be felt throughout the rest of the 2018 legislative session.
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Week 2 of the 2017 South Dakota legislative session is in the books and AARP South Dakota advocates have already been busy!
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AARP Connecticut held a recent teleconference with its members to discuss Connecticut's residential third-party electric supply market and issues around consumer protection and choice.  Connecticut's Consumer Counsel, Elin Katz, was a guest on the call and helped answer questions from residents about the current electric market, charges by third party suppliers, how to lower electricity consumption and fees attached to changing or canceling suppliers. AARP reminded members to be vigilant in reviewing their electric bills each month and to understand the terms and conditions of any contract they enter into. Listen to the Teleconference Audio.
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As the telecommunications industry transitions from traditional copper-wire phone service to new technologies, an AARP survey finds support among residents age 50+ for the state to continue its regulatory oversight of the industry in Connecticut, and ensure basic consumer protections for all customers, regardless of what technology is used.
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AARP Connecticut State Director Nora Duncan released the following statement regarding final passage of Senate Bill 2 in the Connecticut House of Representatives today:
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AARP Connecticut released the following statement from AARP State Director, Nora Duncan, in response to Connecticut Governor Dannel Malloy’s announcement regarding State efforts to address consumer complaints in the electric supplier market:
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Thousands of Connecticut utility customers are being lured in by unscrupulous energy companies with the promise of saving money on their electric bills but they are paying more.  In fact, according to a study by Connecticut’s Office of Consumer Counsel, nine out of ten customers who switched to a third party supplier in CL&P's territory and seven out of ten customers in UI's territory were paying more than the Standard Offer during the study period.  The overpayments totalled about $13.7 million per month - money that residents, especially older adults on fixed incomes, could be spending on basic necessities like groceries and medication. 
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Last year, AARP Connecticut successfully opposed a plan to eliminate Connecticut’s standard offer electric service that would have forced nearly 800,000 residents to purchase their electricity from a third-party electric supplier.  Through that effort, AARP engaged thousands of consumers and subsequently brought to light many of the unscrupulous marketing practices and customer abuses taking place in the deregulated market, and the need for additional consumer protections.  In 2014, AARP is working with the Public Utilities Regulatory Authority (PURA), the Office of Consumer Counsel, The Attorney General's Office and state lawmakers to strengthen and improve consumer protections in the competitive electric supply market so that ratepayers have the information they need to save money on their electric bills and avoid being taken advantage of.
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We believe utilities should be affordable, reliable and fair. That's why we're fighting for you, and all Connecticut residents, to protect your hard-earned dollars and enact stronger consumer protections.  If you have a consumer complaint about your electric or telephone service, the actions of an electricity supplier, or other concern, please share your story with us.  Your input will be used to help shape the future of consumer protections for utility customers in Connecticut.  You can also sign up to receive alerts and information from AARP Connecticut so you can take action on these and other issues important to you when your voice can make a difference.  If you'd like to speak to soneone at AARP, please call us toll-free at 866-295-7279.  Find additional consumer resources below.
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