DC Water has extended its expanded customer assistance programs for another year. The programs – funded by both DC Water and the District Government under the leadership of Mayor Muriel Bowser – provide relief from the Clean Rivers Impervious Area Charge (CRIAC), and in some cases even discounts on what you pay for water and sewer services each month.
For residential customers, there are three levels of relief:
- Level 1 - Customer Assistance Program (CAP) provides eligible DC Water customers a discount on the first 400 cubic feet (3,000 gallons) of water and sewer services used each month. Eligible households will receive an additional fifty percent (50%) reduction in the monthly CRIAC and a Water Service Replacement Fee waiver. The annual discount is approximately $800.
- Level 2 - Customer Assistance Program II (CAP2) provides eligible DC Water customers a discount on the first 300 cubic feet (2,250 gallons) of water and sewer services used each month (with the exception of PILOT and ROW fees) and 50% reduction in the monthly CRIAC. The annual discount is approximately $550.
- Level 3 - Customer Assistance Program III (CAP3) provides eligible DC Water customers with a discount of 75% off of the monthly CRIAC. The average annual discount is approximately $188.
To learn more, including the income guidelines and eligibility, please visit dcwater.com/customer-assistance.
To apply, you may call 311 or go to the CRIAC Residential Relief Application.