AARP AARP States Michigan Caregiving

How to file a complaint about nursing home care

Home healthcare nurse helping senior couple with medical marijuana
Getty Images/Hero Images

Following is a letter from the Michigan Department of Licensing and Regulatory Affairs (LARA) about the process of filing a complaint about nursing home care.

Dear Residents and Family Members,

As we continue to address the impacts of COVID-19, we want to ensure that you or your loved one receives appropriate care in a safe environment. We, therefore, have asked all nursing home providers to send you this communication to explain the process of how to file a complaint with the Department of Licensing and Regulatory Affairs (LARA).

How to file a nursing home complaint with LARA:
• Complaints may be filed by email at: Nursing Home complaint
• Complaint forms can be emailed as an attachment or sent by fax (517-335-7167) or U.S. Mail (information is on the complaint form).
• Individuals may choose to call the toll-free Complaint Hotline (800-882-6006) and leave a message for our complaint intake team.
• For more information about this process go to:
o Click on File a Complaint
o Click on Health Agencies & Facilities
o This webpage outlines the three methods of filing a complaint (online form, toll-free hotline, and email, fax, or U.S. mail) as well as an overview of how LARA handles complaints.
Another resource for residents and family members with loved ones in a nursing home is to reach out to the state or local Long-Term Care Ombudsman, who serves as an advocate. The Ombudsman will also work with your nursing home facility to make sure that resident rights are being respected.

Long-Term Care Ombudsman Information:
• Salli Pung, State Long-Term Care Ombudsman
Phone: 517-827-8025
Website: Long-Term Care Ombudsman
Address: Michigan Long Term Care Ombudsman Program
Michigan Elder Justice Initiative
15851 South US 27, Suite 73, Lansing, MI 48906

Welcome to AARP Michigan
Contact information and more from your state office. Learn what we are doing to champion social change and help you live your best life.