How to file a complaint about nursing home care

Following is a letter from the Michigan Department of Licensing and Regulatory Affairs (LARA) about the process of filing a complaint about nursing home care.

Dear Residents and Family Members,

As we continue to address the impacts of COVID-19, we want to ensure that you or your loved one receives appropriate care in a safe environment. We, therefore, have asked all nursing home providers to send you this communication to explain the process of how to file a complaint with the Department of Licensing and Regulatory Affairs (LARA).

How to file a nursing home complaint with LARA:
• Complaints may be filed by email at: Nursing Home complaint
• Complaint forms can be emailed as an attachment or sent by fax (517-335-7167) or U.S. Mail (information is on the complaint form).
• Individuals may choose to call the toll-free Complaint Hotline (800-882-6006) and leave a message for our complaint intake team.
• For more information about this process go to: www.michigan.gov/bchs
o Click on File a Complaint
o Click on Health Agencies & Facilities
o This webpage outlines the three methods of filing a complaint (online form, toll-free hotline, and email, fax, or U.S. mail) as well as an overview of how LARA handles complaints.
Another resource for residents and family members with loved ones in a nursing home is to reach out to the state or local Long-Term Care Ombudsman, who serves as an advocate. The Ombudsman will also work with your nursing home facility to make sure that resident rights are being respected.

Long-Term Care Ombudsman Information:
• Salli Pung, State Long-Term Care Ombudsman
Phone: 517-827-8025
Email: spung@meji.org
Website: Long-Term Care Ombudsman
Address: Michigan Long Term Care Ombudsman Program
Michigan Elder Justice Initiative
15851 South US 27, Suite 73, Lansing, MI 48906