Digital Delivery Scams

If you’re like many Americans, the arrival of a package at your doorstep is a common occurrence. In the age of digital shopping, it has become harder than ever to keep track of what is coming when and from whom. This new reality has led directly to the rise of the digital package delivery scam.

These scams start with a text message claiming that your package has been kept on hold because of an issue with your address, insufficient postage, or nobody was home to receive it. This type of impostor scam will claim to be from the U.S. Postal Service, UPS or FedEx delivery, to name a few, and will include a link to a website that looks legitimate.

Once there you’ll be asked to verify personal information like your address or login credentials or pay a postage or delivery fee. According to the Federal Trade Commission, Americans reported $330 million in theft from text scams in 2022, more than double the reported losses from the year before.

To avoid these scams never click on links or call phone numbers from random text messages. If you think there is an issue with a package you’ve ordered, go directly to the retailer or shipper’s website and check for yourself.