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Is your loved one in a nursing home? 6 Questions you need to ask.

If you have a spouse, sibling, parent, or other loved one in a nursing home, you may be worried about their safety and well-being because of the coronavirus pandemic. AARP has consulted with leading nursing home experts to provide you with some key questions to ask the nursing home:

1. Has anyone in the nursing home tested positive for COVID-19?

· This includes residents as well as staff or other vendors who may have been in the nursing home.


2. What is the nursing home doing to prevent infections?

· How are nursing home staff being screened for COVID-19, especially when they leave and re-enter the home?

· What precautions are in place for residents who are not in private rooms?

If you are concerned about the safety and well-being of a spouse, parent or other loved one who lives in a nursing home, contact the The Nursing Home Family Resource Line at 617-660-5399. It is staffed from 9:00 AM - 5:00 PM, seven days a week. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.

3. Does nursing home staff have the personal protective equipment (PPE)—like masks, face shields, gowns, gloves—that they need to stay safe, and keep their patients safe?

· Have nursing home staff been given specific training on how to use this personal protective equipment?

· If no, what is the plan to obtain personal protective equipment?


4. What is the nursing home doing to help residents stay connected with their families or other loved ones during this time?

· Does the nursing home help residents call their loved ones by phone or video call?

· Will the nursing home set up a regular schedule for you to speak with your loved one?

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5. What is the plan for the nursing home to communicate important information to both residents and families on a regular basis?

· Will the nursing home be contacting you by phone or email, and when?



6. Is the nursing home currently at full staffing levels for nurses, aides, and other workers?

· What is the plan to make sure the needs of nursing home residents are met—like bathing, feeding, medication management, social engagement—if the nursing home has staffing shortages?

The Massachusetts Executive Office of Health and Human Services has launched a Nursing Home Family Resource Line - a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need. This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak.

The Nursing Home Family Resource Line 617-660-5399 is staffed from 9:00 AM - 5:00 PM, seven days a week. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.

We are frequently updating information we get about Massachusetts COVID-19 resources. Head here for the latest: HERE

Resources from AARP are also available online at www.aarp.org/coronavirus

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