Free Trial Offer? Understand the Fine Print

Many products advertise “risk free” and “money-back guarantee” free trial offers. However, some “free” trial offers end up being traps that lock consumers into automatic plans that charge recurring fees.

Many times a free trial offer will require you to provide your payment information for a nominal activation or shipping fee. However, once you accept the free trial offer and the company has your payment information, you may find you’re being charged for products you never wanted. Here are some ways you can protect yourself from “free” trial offers:

Keep track of time: mark your calendar to make sure you cancel before the end of the free trial period so you don’t get stuck with unwanted products and recurring charges.

Understand the terms and conditions: if you can’t find the terms and conditions for the offer, or don’t understand them, don’t sign up or agree to the offer.

Monitor your financial statements: if you see charges you didn’t agree to, contact the free trial company directly to make sure you cancel any future charges. You can also work with your financial institution to dispute future charges.

The bottom line is that you shouldn’t sign up for random services or products you don’t need just because they’re “free”. If you are considering an offer, find, read, and understand the fine print before making a decision.

If the free trial company used deceptive or misleading tactics, you should file a complaint with the Colorado Attorney General.

Prevent Financial Elder Abuse! Call us Monday–Friday, 9 a.m.–4 p.m. Our trained specialists are here to listen and provide assistance. Recognize, Refuse, Report. 1-800-222-4444/Denver Metro Area 303-222-4444

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