Customer Service Scams

Most of us appreciate when we can talk to a real person about an issue or concern with a company, and what better way to find customer service than to search for it online? Criminals are well aware of this tendency and take advantage of it. Customer service scams often involve criminals setting up fake web pages and phone numbers to impersonate legitimate busineses. They buy online ads to appear high up in a search list, and answer incoming calls pretending to be friendly customer service agents of a particular company. Perpetrators also send phony text and email messages and post on social media impersonating customer service for major brands.

The next time you are looking for an organization’s customer service number, log into your account if you have one or find it on a prior statement. If you go online to find it, be sure to type the company web address directly into your browser rather than doing a search.

If you've been targeted by a customer service scam, report it to the company involved through contact information on the company’s official website. If you are a victim, report to local police or the FBI’s Internet Crime Complaint Center (IC3.gov).

Report scams to local law enforcement. For help from AARP, call 1-877-908-3360 or visit the AARP Fraud Watch Network at www.aarp.org/fraudwatchnetwork.

With about 1 million members in Virginia, AARP is the largest organization working on behalf of people age 50-plus and their families in the Commonwealth. To learn more about how AARP Virginia is working in your community, like us on Facebook at www.facebook.com/aarpvirginia and follow @AARPVa on X at www.X.com/aarpva.

 

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin. To learn more, visit www.aarp.org/about-aarp/, www.aarp.org/español or follow @AARP, @AARPenEspañol and @AARPadvocates on social media.