Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration (SSA) leaving District residents in the lurch, dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs. SSA recently scrapped a proposed service change that would have forced many older District residents to have to go in-person to a Social Security office for routine services that have been handled over the phone.
Throughout 2024, AARP DC continued to advocate for policies to empower District residents to improve their lives and choose where and how they live as they age. AARP DC has a long history of supporting older District residents who want to live independently as they age. This year, AARP DC fought for issues that matter most to seniors, their families and caregivers.
AARP Delaware has teamed up with Smart Growth America — a Washington-based nonprofit — on a project that both groups hope will lead to more transportation options and affordable housing in key areas of the state.
North Carolina is facing a shortage of nursing home and home-care workers. During this year’s legislative session, AARP North Carolina is working to educate state lawmakers about the issue.
In 2024, consumers in Michigan reported fraud losses totaling $204 million — up from $60 million in 2020. To combat such fraud, AARP is organizing events and pushing for policies to help older adults learn about and prevent scams.
As director of the consumer protection and antitrust division for the North Dakota attorney general’s office for 30 years, Parrell Grossman always felt his work was more of a calling than a job.
AARP Indiana and other advocates in Fort Wayne want the city to update its Complete Streets policy — helping to make streets more accessible and safer for drivers, pedestrians, cyclists and public transit users.