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Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration (SSA) leaving District residents in the lurch, dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs. SSA recently scrapped a proposed service change that would have forced many older District residents to have to go in-person to a Social Security office for routine services that have been handled over the phone.
Give Back to Your Community With AARP!
Throughout 2024, AARP DC continued to advocate for policies to empower District residents to improve their lives and choose where and how they live as they age. AARP DC has a long history of supporting older District residents who want to live independently as they age. This year, AARP DC fought for issues that matter most to seniors, their families and caregivers.
Living Unequally: Disrupting Health Disparities in the District
AARP is hearing from countless older Americans confused and concerned about their Social Security payments, the status of Social Security field offices and inexcusably long wait times on the phone to get their questions answered following the Social Security Administration’s (SSA) recent announcement of major operational changes. These proposed changes are expected to impact nearly one in five Florida residents who receive Social Security benefits, especially the 46 percent of individuals aged 65 and older who rely on the program for at least half of their income.
By Rachel Nania, AARP
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