Effective March 16, 2015, Social Security field offices across the nation will expand their hours. Offices will be open to you and your clients for an additional hour on Mondays, Tuesdays, Thursdays, and Fridays, providing face-to-face service to customers until 4:00 p.m. Offices will continue to close at noon every Wednesday so employees have time to complete current work, reduce backlogs, and continue training new employees.
“This expansion of office hours reaffirms our commitment to providing the people we serve the option of top-notch, face-to-face assistance in field offices even as we work to expand online services for those who prefer that flexibility,” said Carolyn W. Colvin, Acting Commissioner of Social Security. “The public expects and deserves world-class customer service and thanks to approved funding, I am pleased we will continue our tradition of exceptional service.”
Most Social Security business doesn’t require a visit to a field office, though. You can apply for retirement, disability, and Medicare benefits, replace a Medicare card, and create a my Social Security account to get benefit verification letters and change addresses, telephone numbers, or direct deposit information, all online. These services are open to you anytime at www.socialsecurity.gov.