Volunteer Portal Training Specialist - Position Description

The Volunteer Portal Training Specialist works with the Office of Volunteer Engagement’s Volunteer Portal Training Team to provide Portal training support to state staff and volunteers. Responsibilities include leading state-initiated Portal training, webinars, and workshops in group or individual settings. Additionally, the Volunteer Portal Training Specialist role identifies promising practices for volunteer training support and helps increase awareness of the feature and benefits of the Volunteer Portal in the AARP volunteer community.

Responsibilities

• Conduct and/or assist with OVE Volunteer Portal training for state offices and individuals seeking help to include assisting with onsite problem solving and ensuring proper operation of training equipment by completing preventive maintenance requirements, troubleshooting malfunctions and consulting with Portal operations team when repairs are needed.

• Walk volunteers and staff through common Portal functions including, but not limited to, reimbursement submissions, time entry, library search, Chatter, etc.
• Provide training participants with tip sheets and self-help material for future reference.

• Evaluate training through post-training surveys distributed at the completion of every training event.

• Maintain technical knowledge by actively participating in weekly Portal operations calls and other technical support meetings as necessary; stay up to date on relevant Portal changes.
• Update the Volunteer Portal Training team on common trends and underlying problems if noticed.
• Identify and share promising practices for volunteer training efforts.

Qualifications

• Proven presentation and facilitation skills including knowledge and experience in “soft skills” of training such as communication, motivation, diversity and related areas.
• Strong working knowledge of the Volunteer Portal and its functionalities with at least one year of Portal experience.
• Comfort with technology and access to an Internet-connected computer and willingness to learn necessary technical skills.
• Ability to manage challenging situations and maintain positive attitude during adverse encounters
• Strong interpersonal and customer care skills.
• Ability to measure and assess volunteer training requirements while working to meet training participants’ needs.
• Ability to explain technical details in a simple and concise manner.
• Strong advocate and champion for the Volunteer Portal with the ability to articulate Portal benefits to volunteers.
• Willingness to travel as needed.
• Ability to work with diverse populations.

 

Term of Service

Appointed to a two-year term of service with the opportunity for reappointment.

 

Time Required

Participate in two half-hour weekly Portal operations calls as often as possible. Travel to AARP National Office for Portal training twice a year. Travel to Portal training events as needed.

Appointed by

OVE Advisor, Resource Center

Supervisor

OVE Advisor, Resource Center

Progress Review

Annual progress reviews conducted by the OVE Advisor in consultation with the OVE Volunteer Portal Training team and from training participants.

Available Resources

• Training and consultation with, and support from, Volunteer Portal Training
• Reimbursement of approved expenses and supplies