AARP Washington DC

This page provides updates regarding the Social Security Administration's proposed customer service changes and AARP's responses to those changes.

On April 14, the SSA plans to move forward with changes to its customer service operations that will cause major inconveniences and longer wait times. Tell your member of Congress to protect and save Social Security. You can take action here: https://action.aarp.org/secure/tell-congress-dont-cut-any-social-security-phone-service?cmp=SNO-FB-SS-AARP_Mississippi&socialid=16640705069

While confusion continues around ever-changing directives regarding the Social Security Administration (SSA), AARP continues to actively oppose a new policy change to its identity verification process, requiring online or in-person identity verification for new claims and updates to direct deposit accounts that were previously handled via phone.

In honor of Jewish American Heritage Month, AARP New York is offering two special events that highlight Jewish culture, tradition, and personal discovery. Whether you're interested in the deep roots of Jewish communities in Italy or want to begin exploring your own ancestry, these experiences are free and open to the public.

Heather, a Greenville North Carolina resident, lost her primary care provider and a year later, she still does not have a new PCP.

New AARP New Jersey Report Finds Voters Over 50 Decide State and Local Elections by Wide Margins in Off-Year Elections

Medicare initial enrollment can be complicated. Understanding your personal needs and priorities can help you make the right Medicare decisions for your unique lifestyle. Join us for a free virtual seminar for Granite Staters on May 7 (12-1 PM) for real-time information, tools, and resources to help you find the right plan.

AARP is hearing from countless older Americans confused and concerned about their Social Security payments, the status of Social Security field offices and inexcusably long wait times on the phone to get their questions answered following the Social Security Administration’s (SSA) recent announcement of major operational changes. These proposed changes are expected to impact nearly one in five Florida residents who receive Social Security benefits, especially the 46 percent of individuals aged 65 and older who rely on the program for at least half of their income.

By Rachel Nania, AARP

A Moving It with AARP virtual series focused on caregivers