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Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration (SSA) leaving District residents in the lurch, dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs. SSA recently scrapped a proposed service change that would have forced many older District residents to have to go in-person to a Social Security office for routine services that have been handled over the phone.
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Throughout 2024, AARP DC continued to advocate for policies to empower District residents to improve their lives and choose where and how they live as they age. AARP DC has a long history of supporting older District residents who want to live independently as they age. This year, AARP DC fought for issues that matter most to seniors, their families and caregivers.
Living Unequally: Disrupting Health Disparities in the District
The Social Security Administration confirmed to AARP that beginning April 14, they will allow all claim types to be completed over the telephone as they previously had been. This includes Retirement, Survivors, and Auxiliary (Spouse or Child) benefits that SSA previously announced would require in-person identity proofing, in addition to Social Security Disability Insurance, Medicare, and SSI.
Social Security Administration (SSA) has confirmed to AARP that beginning April 14, they will allow all claim types to be completed over the telephone as they previously had been.
The Social Security Administration has halted harmful reductions in service, AARP calls for continued customer service improvements.
Agency’s decision to maintain phone services for all claim types is welcomed news
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Take simple, but meaningful, steps to support your well-being and learn about AARP NJ available resources that support healthy living on Wednesday, May 21, 2025 at 12 p.m. OR 6 p.m. ET.
Eating healthy doesn't have to mean eating boring food.
April is National Volunteer Month. AARP Delaware celebrates the incredible Delawareans whose selfless service strengthens communities nationwide. Their dedication leaves a lasting impact, and for that, we are deeply grateful.
Do you have questions about the changes to Social Security policy going into effect this Monday (April 14, 2025)? You’re not alone!
Tune in to ask your questions live with Charlie!
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