Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration (SSA) leaving District residents in the lurch, dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs. SSA recently scrapped a proposed service change that would have forced many older District residents to have to go in-person to a Social Security office for routine services that have been handled over the phone.
Throughout 2024, AARP DC continued to advocate for policies to empower District residents to improve their lives and choose where and how they live as they age. AARP DC has a long history of supporting older District residents who want to live independently as they age. This year, AARP DC fought for issues that matter most to seniors, their families and caregivers.
When AARP volunteer Anita Harrison does a walk audit in a community, she keeps a sharp eye out for crosswalks and traffic signals, or the lack of them.
As criminals adapt the ways they scam and defraud people, advocates are asking for daily transaction limits on crypto ATMs and other consumer protections.
RALEIGH — You've heard the endless stories of people stealing money off of gift cards. According to the Federal Trade Commission (FTC), these scams cost American consumers tens of millions each year.