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AARP AARP States Advocacy

Consumer Advocates Say Landline Service Is a 'Lifeline'


Superstorm Sandy had a devastating impact on the Garden State, and now some residents are facing another possible blow.

Verizon Communications has decided not to rebuild the copper wire network in storm-stricken communities, instead replacing it with Voice Link—a service that connects home handsets to a wireless network. Voice Link does not support broadband Internet access or medical alert systems, and during disasters, 911 calls may be blocked by network congestion.

AARP New Jersey has asked the state Board of Public Utilities to investigate the plan. “For many consumers, landline service is a lifeline to family and basic necessities,” said Dave Mollen, AARP state president.

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