Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration (SSA) leaving District residents in the lurch, dealing with long wait times on the phone and in Social Security offices, getting busy signals on the phone, or sometimes simply being unable to reach anyone for their customer service needs. SSA recently scrapped a proposed service change that would have forced many older District residents to have to go in-person to a Social Security office for routine services that have been handled over the phone.
Throughout 2024, AARP DC continued to advocate for policies to empower District residents to improve their lives and choose where and how they live as they age. AARP DC has a long history of supporting older District residents who want to live independently as they age. This year, AARP DC fought for issues that matter most to seniors, their families and caregivers.
Today, AARP District of Columbia State Director Louis Davis, Jr. announced the selection of Reverend Doctor Kendrick E. Curry as the new volunteer State President of the local non-profit organization, with more than 87,000 members in the District.
As the City Council begins working on the 2020 budget, AARP DC is advocating for items on the Age-Friendly DC agenda, including preventing elder abuse and ensuring that older adults have access to home- and community-based support services.